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VISCOUNTQuality Certifications

Sectors

Technology and professional services

A service business has no physical product to inspect, so the audit tests whether delivery is repeatable. We look at how work is scoped, who is competent to do it, and what happens when a project slips.

Talk to an auditor

Tell us the standard, your headcount and your sites. We will come back with a scope and a fixed fee within one working day.

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What auditors look at in this sector

Audit findings cluster in predictable places. These are the areas your lead auditor will spend the most time on, so you can prepare for them rather than be surprised by them.

  • How engagements are scoped, agreed and changed, and whether records match
  • Competence, onboarding and the reliance placed on individual key people
  • Project delivery reviews, escalation and how slippage is handled
  • Subcontractor and freelance control where delivery is outsourced
  • Client complaint handling as a corrective action input
  • Measured client satisfaction, and what changed as a result of it